Full refunds will always be granted if shipping issues prevent the buyer from receiving their tea. If a buyer says they did not receive their tea in the mail, we will honor that and reimburse them without any request for evidence.
While we do not accept our teas back, buyers who have complaints about quality or packaging may also be eligible for a full reimbursement.
Please reach out to us at firstname.lastname@example.org with any questions or concerns
Reimbursements will always be refunded to the account from which the payment was made.