Shipping & Returns
All One River Tea orders are air-shipped from China. Please expect 2-3 weeks for delivery after placing an order. We fulfill an order as soon as it is packaged up in our Hubei warehouse and shipped to our international shipping agent in Guangzhou, please expect a few days before receiving the international tracking number. All domestic orders shipping to Mainland China will arrive in under 5 business days.
Please also include any necessary information for customs declarations for your country, as we cannot be held responsible if any package is held by customs in your country. If the package is sent back to us, we will re-send the package to you free of extra charge. Many shipping agencies require a phone number for package tracking and verification, we will never distribute this information to any party other than our shipping agent.
For orders that exceed several kilograms, we may send via an EMS service, thus the shipping times may be faster than previously mentioned. For any orders of Wholesale quantity, please email us prior to your order to check with our stock and to receive the Wholesale price quote.
To track your package, we recommend using our integrated 17Track app found on our website here!
We cannot accept any returns for tea, but will replace or refund any broken tea ware damaged in shipping without hesitation.
Full refunds will always be granted if shipping issues prevent the buyer from receiving their tea. Buyers who have complaints about quality or packaging may also be eligible for a full reimbursement. Reimbursements will be paid back to the same account from whence the purchase came.